FAQs

FAQs

How Can We Help You?

If you can’t find an answer to your question below, please get in contact with us, we are always happy to help with any enquiry.

Shop 3, 959 Pacific Highway, Pymble NSW 2073

Yes, please feel free to call (02) 8084 0123 or send an email to sales@ap-ds.com

Yes, please click and collect from our shop, Monday to Friday between 10am-4pm. 

Yes, you are more than welcome to repeat your order, login to your account and retrieve your order history. This will have your past items and quantities. We are here to make your shopping experience an easy and smooth one.

Yes, we will post you FREE samples upon request. Please specify clearly what you are requesting.

We have a wide range of Infection Control Products which are made all round the world. 

For the details, please refer to the product description and/or packaging.

Most orders will be dispatched from our store or warehouse within 1-2 business days via Australia Post, Direct Freight or Sendle Courier. Estimated arriving date varies depending on your location, postal conditions or restrictions, and delivery schedule of the assigned courier company. 

Your tracking number will be sent to you once your order is dispatched and on its way.

Wholesale Customers:
If you have a wholesale account, your delivery is Free of Charge.

Retail Customers:
If you have a retail account, in a metropolitan area in NSW, QLD, Victoria, ACT or South Australia (Sydney, Brisbane, Melbourne, Canberra, Adelaide etc), a min. shipping charge of $15 including GST will apply to each of your orders, subject to size of your order cases.

If you have a retail account, outside of a metropolitan area, or in Northern Territory, Western Australia or Tasmania, a min. shipping charge of $30 including GST will apply to each of your orders, subject to size of your order cases.

Should the shipping charge be over the above flat rate, we will contact you for the new rate before dispatching your order.

We are happy to accept the return of products if they are unused, unopened and if a request is made before you dispatch your order. 

Please provide photos of the products and the reasons for your return to sales@ap-ds.com; we will get back to you within 2-3 business days for your refund. You will  be required to pay postage for any return/change of mind items.

In case of defective products, please send us your request within 14 days of your online purchase date, providing us with a product photo showing the defect, we will process your request within 2-3 business days for your refund.  

The same will apply to any product recalls, which is highly unlikely, in this case we will contact you with instruction and pay for a return post.

We will refund you to your original method of payment within 2-3 business days upon confirmation of receiving your email request.

We accept payment via Square Payment Gateway, which accepts Visa and MasterCard. We also accept PayPal.

Please refer to our Privacy Policy and Terms of Condition of this website.